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MountainCrest Credit Union Security Commitment

At MountainCrest Credit Union, we're committed to protecting your privacy and security. Please know that we will never solicit your credit union account number, debit card number, Personal Identification Number (PIN), VISA card number, log-in credentials, Social Security Number or any other sensitive information from you via email or phone.

If you receive a phone call or e-mail requesting this information, please do not give it out, Rather, call us to report the incident and ensure your account remains safe.

What is "Phishing?"

"Phishing" refers to a person or group of cyber-criminals who create an imitation or copy of an existing legitimate Web page to trick users into providing sensitive personal information. Responding to "phishing" emails puts your accounts at risk.

Online and Mobile Banking Security

To keep your online banking experience as secure as possible, we have a security feature called Two-Factor Authentication (2FA). 2FA is method of confirming an end user’s identity by requiring two of three pieces of evidence: something you know, something you have, or something you are. When logging into Online and Mobile Banking for the first time, you will be asked to complete the 2-step verification process. Following this initial set up, each time you sign into your account on an unrecognized device, your password and a verification code will be required. You will have the option to choose your verification method by using an authenticator app, Authy, or a voice or text message.

If you have any questions about the security of your account please contact us.

Prevention Starts with You

We recommend that you take several precautions to help prevent the compromise of your Online and Mobile Banking account.

  • Install anti-virus software and anti-malware programs on your computer
  • Stay current with your device's operating system, which may contain updates and patches to close security loopholes
  • Be diligent in tracking your transactional activity and reporting of suspicious activity
  • Frequently change passwords associated with Online and Mobile Banking login screens
  • If your Online Banking Login ID contains your account number we highly recommend you change it
  • Do not share your password with anyone
  • Limit access to your Online Banking account to yourself